Returns & exchanges, made easy

We offer jewellery exchanges within 30 days of delivery, as long as the piece comes back in a saleable condition — no signs of damage or wear — and with all of its original packaging.

Return postage for exchanges is covered by you, except where an item is faulty or incorrect. Jewellery that reaches us damaged through improper care can't be accepted.

A $15 restocking fee applies to change-of-mind exchanges (for example, a different size, style, colour or metal), to cover a portion of the fulfilment handling, inspection, re-packing and shipping. It's taken off the value of your exchange or store credit, and it never applies to faulty, incorrect or missing items. Please take a moment to double-check your selections before ordering.

For hygiene reasons, we can't accept exchanges on earrings, belly-rings, hair-clips or the Flyaway Fix Serum.

Custom or engraved pieces are made just for you, so they can't be exchanged either. The same goes for made-to-order pieces, which go into production the moment you order.

Complimentary gifts from a promotion aren't eligible for exchange or return. If you miss choosing your gift at checkout, we'll pick one that complements your order.

Our made-to-order pieces, including our solid gold and lab-grown diamond jewellery, are crafted especially for you. The moment your order is placed, it's sent straight to our jeweller and goes into production, so made-to-order pieces can't be cancelled, changed, exchanged or refunded once ordered.

The expected shipping time is shown on each product page (for example, "ships within 4 to 6 weeks of your order date"). Express shipping speeds up delivery once your piece leaves us, but doesn't shorten the making time. If your order also includes in-stock pieces, everything ships together once your made-to-order piece is ready. This doesn't affect your rights if a piece arrives faulty, incorrect or incomplete.

If something's wrong the moment your order lands — faulty, incorrect or missing — that's on us, and we'll fix it straight away. You won't pay a cent in postage.

Just get in touch with your order number and a quick photo within 7 days of delivery, and we'll organise a replacement or a refund to your original payment method.

Different situation — and you're still covered. If a piece breaks or wears out from normal use when it shouldn't, our 3-month warranty has you.

Send a photo through our contact page and we'll sort a free fix or replacement. Full details are on our warranty page.

Every piece is made with real time and care, so we're not able to offer refunds for a change of mind. We'll happily help you exchange within 30 days instead, or arrange store credit for swimwear.

Genuine quality faults are always covered (see above). Any item being returned needs to reach us before we can finish processing an approved replacement or refund.

Because of the nature of swimwear, we offer exchanges for store credit only — so you can repurchase another style, size or colour. Requests must be made within 14 days of delivery by email.

Items must come back unworn, unwashed and in original condition, with all tags and the hygiene sticker intact, in their original packaging. Return postage is covered by you. Once your return is received and approved, we'll email your store credit.

Sale pricing can't be applied to previous orders.

Archive sale purchases are final — no exchanges, returns or refunds. These pieces were limited in quantity and won't be restocked once they sell out. Sale discounts can't be applied to past orders.

Our gift box packaging uses a glue that can react with jewellery over time and cause it to tarnish, so the boxes are for gifting and packaging only.

To keep your pieces at their best, store them individually in an air-tight container so they don't scratch, tangle or tarnish.