Refund policy

We offer jewellery exchanges within 30 days of delivery, provided the item(s) are returned in a saleable condition (showing no signs of damage or use) and with all original packaging. For hygiene reasons, we cannot accept exchanges for earrings, belly-rings, hair-clips or our Flyaway Fix Serum  Additionally, custom or engraved jewellery is non-exchangeable. To initiate an exchange, please email us at hello@thelittl.com, with the following details:

• Your order number (found in your Order Confirmation email)
• The item(s) you would like to exchange
• The item(s) you would like in exchange
• The reason for the exchange

We’ll guide you through the next steps as quickly as possible!Please be aware that shipping costs for exchanges must be covered by the customer, except in cases of faulty or incorrect items. Returned jewellery that arrives damaged due to improper care by the customer cannot be accepted.Please note that complimentary gifts received through promotions are not eligible for exchange or return. If a gift selection is missed during checkout, we will do our best to choose one that complements your order.

SWIMWEAR:
Due to the nature of swimwear, we offer exchanges for store credit only, allowing you to repurchase another style, size, or colour.Requests must be made within 14 days of delivery via email. Once your return is received and approved, store credit will be issued by email.Items must be returned unworn, unwashed, and in original condition, with all tags, hygiene sticker intact, and in original packaging. Return shipping costs are the responsibility of the customer. Sale pricing cannot be applied to previous orders.

Purchases are final and non-refundable. No exchanges, returns, or refunds will be accepted. Products available in this sale were limited in quantity and will not be restocked once sold out. Sale discount cannot be applied to past orders.

MADE-TO-ORDER & PRE-ORDER PIECES:
Our made-to-order pieces, including our solid gold and lab-grown diamond jewellery, are crafted especially for you. The moment your order is placed, it is sent straight to our jeweller and goes into production - so made-to-order pieces cannot be cancelled, changed, exchanged or refunded once your order has been placed. The expected shipping time is shown on each product page (for example, "ships within 4 to 6 weeks of your order date"). Express shipping speeds up delivery once your piece leaves us, but does not shorten the making time. If your order also includes in-stock items, everything ships together once your made-to-order piece is ready. This does not affect your rights should a piece arrive faulty, incorrect or incomplete.

CHANGE-OF-MIND EXCHANGES & RESTOCKING FEE:
Please take a moment to check the style, size, colour, metal and length of every piece before completing your order. If you'd like to exchange an eligible piece for a change of mind (for example, a different size, style, colour or metal), a $15 restocking fee applies to cover a portion of the fulfilment handling, inspection, re-packing and shipping costs. It is deducted from the value of your exchange or store credit, and return postage is covered by you. Earrings, belly rings, hair clips, the Flyaway Fix Serum and made-to-order pieces can't be exchanged for hygiene and production reasons. The restocking fee never applies to faulty, incorrect or incomplete items, and does not affect your rights under the Australian Consumer Law.


REFUNDS:
Many of our pieces are hand-made in our studio, so time, skill and effort go into hand-crafting each piece which is why we unfortunately cannot accept refunds. In the unlikely event that you receive a faulty, missing or incorrect item, we are happy to organise a correct replacement for you. Customers must be reach out within 7 days of receiving the item. Please keep note that all items will need to be returned to us before we can proceed with processing the refund.

FAULTY ITEMS:
For any quality issues, we are happy to replace the faulty product or refund your original payment method (within 7 days of delivery).